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Shipping and Returns

Returns Policy

We firmly stand behind our products. Return any new & unused product in its original packaging within 30 days of shipment for a refund (excluding any incurred shipping costs & may be subject to restocking fee). Items not in new condition are not returnable. Products received incorrect, defective or damaged will be returned and replaced or refunded free of charge.

Please visit our Self Service Return Portal to generate a return label that you can drop off at your most convenient UPS Store/Drop Off Location.

Refunds for non-stocked items may be subject up to a 15% re-stocking fee. If received by free shipping, the actual shipping charges CheapSprinklers incurred when shipping the items to you will be deducted from your refund. The same goes with flat rate shipping orders, the actual shipping charges CheapSprinklers incurred when shipping the items will be taken from the refund. If the item was not incorrect, damaged or defective you will also be responsible for return shipment charges. Our Self Service Return Portal will create a label for you at a large discount from a retail UPS store.

If you choose, you may return the order without a prepaid label. However, please ensure you understand the terms above, if you have any concerns or question please contact us. If your product is in new, unused and in it's original packaging your return should be sent to the following address:

CheapSprinklers LLC
930 Newton Bridge Rd
Athens, Ga 30607

Cancels
We understand sometimes things change and you no longer need what you ordered. If we can cancel before we ship the item we both win. We can get your money back to you sooner and neither of us lose money to ship something unnecessarily. We have long had a policy to cancel any order, no questions asked for a full refund. We still have the same no questions asked cancellation policy. However, unfortunately, payment processors have recently instituted a policy where we no longer get our payment processing fees back as a result of a canceled or returned order. We want to work with you on any cancellation but understand in some circumstances we will not be allowed to return 2.9% of your order total. We never receive payment processing fees from your financial institution back even if the order is canceled or returned.

Shipping

We can ship to virtually any address in the contiguous United States. Note that there are restrictions on some products. If you would like a different shipping method not shown please email me at contact@cheapsprinklers.com and we will work on shipping the product to your specific needs.

When you place an order, you will see a delivery estimate based on when the product ships not when the product is ordered. Almost all items we sell are normally in stock and ship in the order they were received. Occasionally, due to high demand, items could go out of stock. We do our best to update the website frequently when this occurs. Should this occur and we know it will be more than 3-4 days to ship we will get in touch. If it makes since due to the order we will also split ship. Our goal is to get you what you need as fast as we possibly can.

 

Free Shipping

Most orders qualify for our Free Shipping offer. To quality for our Free Shipping offer your order must meet the following.

  • Orders with a personal or guest account must total more than $99.00 before taxes and shipping.
  • All orders shipped under the free shipping offer must be shipped within the continental United States.

Very rarely a large product may not be applicable for Free Shipping. We do our best to note this on the product page. Cheap Sprinklers has the right to change these items at any time.

Shipping Method

We reserve the right to choose the shipping method for any order shipped under our flat rate or free shipping offer. We use both UPS and USPS. During checkout even if your order qualifies for Free Shipping you can choose either carrier and we will honor your choice. Other wise if you do not select a specific carrier we will ship the item in the way that minimizes our cost to ship as well as gets the product to you the fastest.

Receiving Your Order On Time

If you need to receive your order before a specific day, please consider the UPS Transit times and shipping options so that you can place your order at the appropriate time. UPS Ground is an estimated shipping time in the checkout window and is not a guaranteed day shipping service. If you need your order in a specific time frame then you should choose Next Day Air, 2nd Day Air, or 3-Day Select. UPS Ground may take anywhere from 2-6 business days and does not guarantee a specific delivery date. Shipping estimates at checkout are provided by UPS & USPS. The estimates are subject to change and are transit times only. UPS is not perfect, delays happen in their supply chain. The shipping estimates in checkout assume the order is picked, packed, labeled and picked up in the truck the instant you checkout. It takes time to get an order ready for shipment especially if we have a backlog from unusually busy days. 

If your in-stock order is placed before 12:00 PM EST, Cheap Sprinklers will ship your order out the same day. In-stock orders received on Fridays after 12:00 PM EST or Saturday 11:00 AM EST April through July, will be shipped on the following Monday.

 

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Tracking, Signature & Insurance

We put complimentary tracking on every order we send. We can also offer a required adult signature and/or insurance on packages by request. We do not obtain required adult signature or insurance unless requested by the customer. If you are interested in either service before you place your order please contact us and we will be happy to quote you for your particular order. You are responsible for the package at once the package has been tracked and tendered to your shipping location on the order.

 

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